Refund Policy

Return policy

Thank you for shopping at Vogalia! We are committed to ensuring customer satisfaction. Please see our return policy below.

1. Returns:

We accept returns within 14 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Refunds:

Once we receive your return, our team will inspect the item and process your refund. Refunds will be issued to the original payment method within 5 business days.

3. Exchanges:

If you received a defective or damaged item, we will be happy to exchange it for a new one. Please contact our customer service at support@vogalia.com to initiate an exchange.

4. Shipping Costs for Returns:

Customers are responsible for return shipping costs, except for defective or damaged items. We recommend using a trackable shipping service to ensure your return is received.

5. How to Initiate a Return:

To initiate a return, please contact our customer service at support@vogalia.com. Provide your order number, a brief explanation of the reason for the return, and relevant photos if necessary.

6. Non-Returnable Items:

Some items cannot be returned, including personalized products and perishable goods. Please check the product description for any specific return restrictions.

7. Returns in Store:

If you made a purchase in one of our physical stores, please return the item to the same location with the original receipt.

8. Cancellations:

If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be cancelled.

9. Contact Us:

If you have any questions or concerns about our return policy, please contact our customer service at support@vogalia.com. Thank you for choosing Vogalia! We appreciate your business and strive to make your shopping experience enjoyable.